GDPR Statement

Your Personal Data – what is it?

Personal data is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address). Identification can be directly using the data itself or by combining it with other information which helps to identify a living individual (e.g. a list of staff may contain personnel ID numbers rather than names but if you use a separate list of the ID numbers which give the corresponding names to identify the staff in the first list then the first list will also be treated as personal data). The processing of personal data is governed by legislation relating to personal data which applies in the United Kingdom including the General Data Protection Regulation (GDPR) and other legislation relating to personal data and rights such as the Human Rights Act.

We take the privacy of personal data seriously and the legal and compliant treatment of this data is at the core of our operations. We therefore ask you to please read the following important information which explains how we collect, store and use your personal data.

Who are we?

This Privacy Notice is provided to you by John Knight Glass which is the data controller for your data. For the purpose of offering finance options to our customers we are authorised and regulated by the Financial Conduct Authority under {FCA Number}, we are a credit broker and not a lender, Credit facilities are offered from a panel of lenders at the customer’s request.

Other Data Controllers John Knight Glass works with

• Contractors, Suppliers and Product Manufacturers.
• Credit reference agencies.
• Local Government Authorities.
• Credit Finance Providers.

We may need to share your personal data we hold with them so that they can carry out their responsibilities, supply, manufacture, delivery, credit provision or other associated business activity on behalf of John Knight Glass. If we and the other data controllers listed above are processing your data jointly for the same purposes, then John Knight Glass and the other data controllers may be “joint data controllers”, which mean we are all collectively responsible to you for your data. Where each of the parties listed above are processing your data for their own independent purposes then each of us will be independently responsible to you and if you have any questions, wish to exercise any of your rights (as listed below) or wish to raise a complaint, you should do so directly to the relevant data controller.

A description of what personal data John Knight Glass processes and for what purposes is set out in this Privacy Notice.

John Knight Glass will process some or all of the following Personal Data where necessary to perform tasks

• Names, titles, and aliases, photographs;
• Contact details such as telephone numbers, addresses, and email addresses;
• Where they are relevant to the services provided by John Knight Glass, or where you provide them to us, we may process information such as gender, age, date of birth, marital status, nationality, education/work history, academic/professional qualifications, hobbies, family composition, and dependents;
• Where you pay for services provided by John Knight Glass, financial identifiers such as bank account numbers, payment card numbers and associated address information.
• If you apply for credit facilities we may also ask for evidence of your identity, for example your passport, driving license, proof of residence or income.
• The personal data we process may include sensitive or other special categories of personal data such as criminal convictions, racial or ethnic origin, mental and physical health, details of injuries, medication/treatment received, political beliefs, trade union affiliation, genetic data, biometric data, data concerning and sexual life or orientation.

How we use sensitive Personal Data

• We may process sensitive personal data including, as appropriate:

o   Information about your physical or mental health or condition in order to monitor sick leave and take decisions on your fitness for work;

o   Your racial or ethnic origin or religious or similar information in order to monitor compliance with equal opportunities legislation;

o   In order to comply with legal requirements and obligations to third parties.

• These types of data are described in the GDPR as “Special categories of data” and require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data.
• We may process special categories of personal data in the following circumstances:

o   In limited circumstances, with your explicit written consent.

o   Where we need to carry out our legal obligations.

o   Where it is needed in the public interest.

• Less commonly, we may process this type of personal data where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

Do we need your consent to process your Sensitive Personal Data?

• In limited circumstances, we may approach you for your written consent to allow us to process certain sensitive personal data. If we do so, we will provide you with full details of the personal data that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.

John Knight Glass will comply with Data Protection Law. This says that the Personal Data we hold about you must be

• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept and destroyed securely including ensuring that appropriate technical and security measures are in place to protect your personal data to protect personal data from loss, misuse, unauthorised access and disclosure.

We use your Personal Data for some or all of the following purposes

• To deliver services to you, including understanding your needs, to provide the services that you request and to inform you of other relevant services;
• To confirm your identity to provide some services;
• To contact you by post, email, telephone or using social media (e.g., Facebook, Twitter, WhatsApp);
• To help us to build up a picture of how we are performing;
• To prevent and detect fraud and corruption and where required by UK law enforcement functions;
• To enable us to meet all legal and statutory obligations and powers including any delegated functions;
• To comply with legislation in relation to anti money laundering regulations and the Financial Services Act;
• To carry out comprehensive safeguarding procedures (including due diligence and complaints handling) in accordance with best safeguarding practice from time to time with the aim of ensuring that all children and adults-at-risk are provided with safe environments and generally as necessary to protect individuals from harm or injury;
• To promote the interests of John Knight Glass;
• To maintain our own accounts and records;
• To seek your views, opinions or comments;
• To notify you of changes to our facilities, services, events and staff or other role holders;
• To send you communications which you have requested and that may be of interest to you. These may include information about products, services, campaigns, appeals, other new projects or initiatives;
• To process relevant financial transactions including payments for goods and services supplied by John Knight Glass or provided to John Knight Glass.
• To allow the statistical analysis of data so we can plan the provision of services to clients, customers, suppliers, manufacturers and other organisations.

Our processing may also include the use of CCTV systems or telephone call recording for the prevention and prosecution of crime.

What is the Legal Basis for processing your Personal Data?

John Knight Glass is an incorporated limited company and has certain legal obligations and trading requirements. Most of your personal data is processed for compliance with the delivery of services requested of John Knight Glass, although some of data will be processed as part of the legal obligations placed upon all companies in the UK. Sometimes it is necessary to process personal data of employees, suppliers, customers or clients in the process of providing John Knight Glass services. We will always take into account your interests and rights. This Privacy Notice sets out your rights and John Knight Glass’ obligations to you.

We may process personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract. An example of this would be processing your data in connection with the supply of a quotation or proposal for an installation or construction project, or the offer of a contract of employment or manufacture.

Sometimes the use of your personal data requires your consent. We will first obtain your consent to that use.

Sharing your Personal Data

This section provides information about the third parties with whom John Knight Glass may share your personal data. These third parties have an obligation to put in place appropriate security measures and will be responsible to you directly for the manner in which they process and protect your personal data. It is likely that we will need to share your data with some or all of the following (but only where necessary):

• The data controllers listed above under the heading “Other data controllers John Knight Glass works with”;
• Our agents, suppliers and contractors. For example, we may ask a commercial provider to manufacture components on our behalf, or to maintain our database software;
• On occasion, local authorities, government bodies or trade organisations with which we are carrying out joint ventures e.g. in relation to providing a warranty or insurance.

How long do we keep your Personal Data?

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period of time. For example, it is currently best practice to keep financial records for a minimum period of 8 years to support HMRC audits or provide tax information. We may have legal obligations to retain some data in connection with our statutory obligations as a registered company and credit broker. John Knight Glass is permitted to retain data in order to defend or pursue claims. In some cases the law imposes a time limit for such claims (for example 3 years for personal injury claims or 6 years for contract claims). We will retain some personal data for this purpose as long as we believe it is necessary to be able to defend or pursue a claim.

In general, we will endeavour to keep data only for as long as we need it. This means that we will delete it when it is no longer needed.

Your rights and your Personal Data

You have the following rights with respect to your personal data:

When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.

• The right to be informed:

o   We will provide you with a copy of this privacy policy before seeking your consent to store/process your personal data.

• The right to access personal data we hold on you:

o   At any point you can contact us in writing, by phone or by email (see Contact Details below), to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request we will respond within one month.

o   There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.

• The right to correct and update the personal data we hold on you:

o   If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated (this can be extended by two months where the request for rectification is complex).

• The right to have your personal data erased

o   If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.

o   When we receive your request we will confirm whether the personal data has been deleted or the reason why it cannot be deleted (for example because we need it for to comply with a legal obligation).

• The right to object to processing of your personal data or to restrict it to certain purposes only:

o   You have the right to request that we stop processing your personal data or ask us to restrict processing. Upon receiving the request we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.

• The right to data portability:

o   You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request (this can be extended by two months where the request is complex).

• The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained.

o   You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).

• The right to lodge a complaint with the Information Commissioner’s Office.

o   You can contact the Information Commissioners Office on 0303 123 1113.

o   Or in writing to: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Transfer of Data Abroad

Any personal data transferred to countries or territories outside the European Economic Area (“EEA”) will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union. Our website is also accessible from overseas so on occasion some personal data (for employee names) may be accessed from overseas.

Further Processing

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Changes to this Notice

We keep this GDRP Statement under regular review and we will place any updates on our website – johnknightglass.co.uk and a hard copy will be available to view at the John Knight Glass Showroom the address for which is below. This Notice was last updated on 04 November 2020.

Contact Details

Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at:

The Data Controller, John Knight Glass, Chester Road, Heswall, Wirral, CH60 3RZ.

Email: info@johnknightglass.co.uk

Telephone: 0151 342 2266